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For a given flowmeter, what are the main parameters which act upon the accuracy of the measurement ?
I have protected the access of my flowmeter keyboard with a password but I do not remember it. What can I do ?
Does Ultraflux rent flowmeters ?
What is the recording time of your instrument logger for the Digisonic and UF 322 ?
What sort of material do I need to realize a flow measurement ?
Do your instrument apply to all liquid types ?
Are external probes adapted to all pipe types ?
Is it possible to connect the Digisonic to an external battery to increase the continuous operation of the instrument ?
What are the main possibilities of the communication software ?
What are the exploitation systems compatible with the PC softwares ?
Can your instruments measure volumes ?
Is it possible to have the visit from a marketing man and/or having a presentation of the equipment ?
Where can we buy the coupling gel ?
Have you got an after-sales service ?
Is it necessary to recalibrate periodically the instruments ?
What can I do if my apparatus has a breakdown (France or Europe) ?
What can I do if my apparatus has a breakdown (Out Europe) ?
For a given flowmeter, what are the main parameters which act upon the accuracy of the measurement ?
R : The predicted accuracy is conditioned by the respect of installation conditions, in particular the upstream right lenghts. The knowledge of the geometrical characteristics of the pipe (diameter, thickness) is also an important factor of prediction. That is the reason why our portable flowmeters Digisonic can be provided of a thickness measurement option.
I have protected the access of my flowmeter keyboard with a password but I do not remember it. What can I do ?
R : You can contact and communicate us the serial number (xx/xx/xxxx)and the date displayed by the instrument.
Does Ultraflux rent flowmeters ?
R : We do not rent instruments. On the other hand, we can direct you to companies which rent the Ultraflux portable flowmeters. Thank you for contacting us.
What is the recording time of your instrument logger for the Digisonic and UF 322 ?
R : It first depends on the instrument.(ex : 1 Mo on the Digisonic P and 256 Ko on the Digisonic E). Then, it is linked to the number of parameters we want to record.(4 or 9 variables in addition to the date, the hour) and following the chosen recording step; it changes from 1 seconde to 24 hours.
Examples :
With a 1Mo card :
- 4 parameters stamped with the hour and date on 1 min : 22 recording days.
- 9 parameters stamped with the hour and date on 10 min : 113 recording days.
What sort of material do I need to realize a flow measurement ?
R : A combination of flow measurement is composed of an ultrasonic pair of probes connected by cables to a measurement converter. The probes can be external on the pipe or intrusive, in this case in contact with the fluid.
Do your instrument apply to all liquid types ?
R : The principle of transit time measurement uses the applications on all homogeneous, monophasic liquid whether it is conductor or not, as ultrapure water.
Are external probes adapted to all pipe types ?
R : The external probes can be used on all material types including with coating (steel, stainless steel, PVC, cast-iron, asbestos, cement) except concrete. In this case, the concrete is a heterogeneous mixture of cement and stones. In the concrete case the intrusive probes with a saddle tee are essential. The probes will be selected according to the kind of liquid, to the kind and diameter of the pipe. These information are necessary for the Ultraflux engineers to propose you the best adapted material for your applications.
Is it possible to connect the Digisonic to an external battery to increase the continuous operation of the instrument ?
R : The external source must permit a supply between 12V and 50V. A battery of car is convenient. A specific cable is necessary.
What are the main possibilities of the communication software ?
R : A software of portable and fixed instruments (range UF 322) permits the extraction of data from the memory card. The recorded data are compatible with a software such as Excel, and permit in that way the obtention of curves as the flow according to time. The recording step can be set between 1 seconde and 24 hours. The software is also important to download the calibration files in the instrument.
What are the exploitation systems compatible with the PC softwares ?
R : All the OS 32 bits (95-98-NT-2000-ME).
Can your instruments measure volumes ?
R : Several internal totalisers permit the volume calculation.
Exemples :
((+) amount of volumes in the positive direction
(-) amount of volumes in the opposite direction
(+/-) amount of absolute values in volumes
the weight of impulse can be calibrated from 1 l to 100m3
Is it possible to have the visit from a marketing man and/or having a presentation of the equipment ?
R : Our sales engineers or distributors are at your disposal for all information and will be pleased to demonstrate our flowmeters when you seek it.
Where can we buy the coupling gel ?
R : Our distributor in your region or country will be pleased to advise you on the sell of coupling gel.
Have you got an after-sales service ?
R : We provide the installation, the fixing and servicing of our instruments. We also propose an annual checking of the material, in our workshops or on the site. The material has to be sent back to Poissy (France).
Is it necessary to recalibrate periodically the instruments ?
R : Our instruments are totally digital, there are no drift because of time. Within the context of the quality system, we propose a functional and periodic checking of the instruments in factories or on site (for a park).
What can I do if my apparatus has a breakdown (France or Europe) ?
R : Call the ultraflux's after sales service to check if the problem can be remotely resolved. If it is not the case, send your apparatus at your expenses, the return will be in port due.
If your apparatus is under guarantee, Ultraflux will fix it for free.
If your apparatus is not under guarantee, by sending it you engage into paying a fixed price or if the breakdown is more important, you will receive an estimate.
What can I do if my apparatus has a breakdown (out Europe) ?
R : Contact the Ultraflux after sales service (telephone, fax, email) to check if the problem can be remotely resolved. If it is not possible, send your apparatus at your expense and in temporary exportation.
If your apparatus is under guarantee, Ultraflux will fix it for free.
If your apparatus is not under guarantee, by sending it you engage into paying a fixed price or if the breakdown is more important, you will receive an estimate.
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